What's the problem?
Disconnected systems leave concierge teams without context, resulting in lower ancillary revenue, slower request handling, and inconsistent service that ratings agencies look for. Alliants for Concierge brings together guest profiles, digital itineraries, multi-channel messaging across 100+ languages, and beyond so staff always know who the guest is and which offers are relevant without losing consistency.
Request a demoHow does Alliants Concierge work?
Alliants for Concierge connects eight product modules within the Alliants Experience Platform across guest profiles, messaging, itineraries, payments, and reporting. The platform then uses that unification to leverage a branded guest web app, a digital itinerary, and engagement tools to increase NPS and ancillary revenue.
Unified guest profiles with cross-property history: Create a singular profile for every guest by pulling data from the PMS, third-party integrations, messaging conversations, and purchase behaviours across all properties. Guest context moves from the minds of the concierge to AXP so every guest-facing team member shines.
Omnichannel messaging with real-time translation: Alliants Messaging connects all critical channels, including WhatsApp, SMS, LINE, WeChat, and beyond, into a single staff inbox. Messages two-way translate automatically across 100+ languages, with the guest's profile and stay details front and centre for staff to view.
AI-assisted response drafting: Allin AI analyses each guest's message alongside their profile, stay history, and the property's knowledge base to draft a suggested reply in seconds. Staff review, adjust, and send. This is especially useful for new concierges who have not mastered brand and property knowledge.
Digital itineraries and guest collaboration: Concierge teams create and share real-time digital itineraries through the Alliants Guest App. Guests view, approve, and share their itinerary with travel companions from any device. Updates are instant, replacing printed schedules and repeated follow-up calls.
Why do leading hotel brands choose Alliants for Concierge over the competition?
A few unique Alliants differentiators
Purpose-built for concierge operations: Most digital concierge products started as general task management or CRM tools repackaged for hotels. Alliants for Concierge was designed in direct collaboration with expert concierges to reflect how their desks and guest services teams actually work.
A revenue channel, not a cost centre: Alliants treats the concierge desk as a revenue channel. The Alliants Guest App surfaces context-driven ancillary offers during the moments when guests are most receptive. Any guest-facing team member can present the right offer to the right guest without it feeling like a sales pitch.
Brand-level profiles that travel across properties: Most concierge tools treat returning guests who visit another property as a new arrival. Alliants operates on a shared profile at the brand level, so the team in Dubai sees the guest's full history from their stay in London. For multi-destination trips, staff gain visibility to anticipate better.
Request creation reduced from minutes to seconds: Request creation in a disconnected system takes an average of four to five minutes. In Alliants for Concierge, templates, smart pre-fills from the guest profile, and a consumer grade interface cut that to under 60 seconds.
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One platform for the entire digital guest experience.
Core Platform
Messaging
Allin AI
Concierge
Payments
Guest App
Automations & Flows
