Alliants Experience Platform.
Seamless. Personal. Powerful.
Core Platform
Conversations
Concierge
Contactless
Keys
Wallet
Guest App
Staff App
Automation
Insights
Alliants Experience Platform
In luxury hospitality, there is nothing more powerful than your people and how they make guests feel. AXP allows you to unlock the potential of your team by providing a platform that brings together all parts of your guest’s journey.
We use our passion for travel and hospitality, alongside our operational experience, to continuously redefine the experience, not only for guests, but for staff as well.
Core Platform
At the heart of our platform lies the most sophisticated Customer Profile in the industry.
With sophisticated profile management and deduplication, and the ability to see all interactions with your customers.
Single view of the customer across all channels.
Sophisticated profile and preference management across brand and locations.
Integration with key systems across the customer journey to deliver a seamless experience
Be recognised for your business across the brand and locations.
Delivery of a true omni-channel experience.
Fine grained control of your profile and preferences.
Core Platform
At the heart of our platform lies the most sophisticated Customer Profile in the industry.
With sophisticated profile management and deduplication, and the ability to see all interactions with your customers.
Single view of the customer across all channels.
Sophisticated profile and preference management across brand and locations.
Integration with key systems across the customer journey to deliver a seamless experience
Be recognised for your business across the brand and locations.
Delivery of a true omni-channel experience.
Fine grained control of your profile and preferences.
Conversations
Enabling the richest messaging experience within the app, but also allowing guests to message on 14 channels in over 100 languages.
Share conversations with colleagues and other properties.
Escalations to ensure every guest gets a response.
Speak to guests in their own language on their channel of choice.
No more wasting time on the phone or at the front desk, just message at your convenience.
Have a history of your interactions, so you never have to repeat yourself.
Make requests or ask for assistance wherever you are on your channel of choice.
Conversations
Enabling the richest messaging experience within the app, but also allowing guests to message on 14 channels in over 100 languages.
Share conversations with colleagues and other properties.
Escalations to ensure every guest gets a response.
Speak to guests in their own language on their channel of choice.
No more wasting time on the phone or at the front desk, just message at your convenience.
Have a history of your interactions, so you never have to repeat yourself.
Make requests or ask for assistance wherever you are on your channel of choice.
Concierge
Allow guests to collaborate with staff to curate memorable experiences through their digital itinerary. All of your customer data in one view to help tailor your guests' experience and increase customer satisfaction. Providing guests with a single view of their itinerary throughout the brand.
Your black book... Your contacts and venues in one place with integrations such as Google.
Seamless integration with PMS, Service Orders and Payments.
Quickly filter what needs to be done to deliver on guests requests.
Ability to see in real-time, the status of your requests via a personalised digital itinerary.
Share your itinerary with your friends and family.
Ability to book direct and see personalised recommendations from your concierge.
Concierge
Allow guests to collaborate with staff to curate memorable experiences through their digital itinerary. All of your customer data in one view to help tailor your guests' experience and increase customer satisfaction. Providing guests with a single view of their itinerary throughout the brand.
Your black book... Your contacts and venues in one place with integrations such as Google.
Seamless integration with PMS, Service Orders and Payments.
Quickly filter what needs to be done to deliver on guests requests.
Ability to see in real-time, the status of your requests via a personalised digital itinerary.
Share your itinerary with your friends and family.
Ability to book direct and see personalised recommendations from your concierge.
Contactless
Allow guests to skip the front desk on arrival and departure with contactless check-in & check-out. Seamlessly capture arrival / departure times and signatures pre-stay and deliver “room ready” notifications directly to guests to expedite the arrival process.
Allow guests to check their folio in real-time, and confirm payment throughout their stay. Supports multi-currency.
Direct PMS integration to update ETA, Credit Cards and comments automatically.
Expedite the arrival process by automatic room assignment and check in.
Enable web and app check in to reduce workload for the front desk teams.
Manage guests on your booking seamlessly within the booking experience.
Automatic room ready notification when the room is checked in.
See in real time your folio and charges and settle charges at check out.
Contactless
Allow guests to skip the front desk on arrival and departure with contactless check-in & check-out. Seamlessly capture arrival / departure times and signatures pre-stay and deliver “room ready” notifications directly to guests to expedite the arrival process.
Allow guests to check their folio in real-time, and confirm payment throughout their stay. Supports multi-currency.
Direct PMS integration to update ETA, Credit Cards and comments automatically.
Expedite the arrival process by automatic room assignment and check in.
Enable web and app check in to reduce workload for the front desk teams.
Manage guests on your booking seamlessly within the booking experience.
Automatic room ready notification when the room is checked in.
See in real time your folio and charges and settle charges at check out.
Keys
Allow guests the option of using their device to access their room, enabling a seamless arrival experience. Supports Assa Abloy Dormakaba, Salto, GuestKey, Glutz and more. Keys match their physical property keys. Know when the guest has used their key and enable guests to share keys.
Enable guests to access their mobile key without needing to check in.
Easily manage guest keys and devices.
See when guests have used their device.
Enable guests to skip the front desk.
Supports multi room access.
Allow return guests to instantly gain access to their room, without needing to see the front desk.
Keys
Allow guests the option of using their device to access their room, enabling a seamless arrival experience. Supports Assa Abloy Dormakaba, Salto, GuestKey, Glutz and more. Keys match their physical property keys. Know when the guest has used their key and enable guests to share keys.
Enable guests to access their mobile key without needing to check in.
Easily manage guest keys and devices.
See when guests have used their device.
Enable guests to skip the front desk.
Supports multi room access.
Allow return guests to instantly gain access to their room, without needing to see the front desk.
Wallet
Capture card details to associate with a guest profile to enable them to spend on-property. Securely tokenised before reaching AXP.
Single point of integration with 64 payment service providers, ensuring that we only need to ask the guest for their card details once.
Regular guests have a consistent, seamless experience.
No need to view credit cards with direct PMS and payment integration.
Easily request payment authorisations and guarantees via the platform.
PCI Level 1 compliant, keeping track of all users who access guest details.
Securely store guest details for their next stay.
Manage their payment cards on their profile.
Enable guests to provide card details with one touch.
Wallet
Capture card details to associate with a guest profile to enable them to spend on-property. Securely tokenised before reaching AXP.
Single point of integration with 64 payment service providers, ensuring that we only need to ask the guest for their card details once.
Regular guests have a consistent, seamless experience.
No need to view credit cards with direct PMS and payment integration.
Easily request payment authorisations and guarantees via the platform.
PCI Level 1 compliant, keeping track of all users who access guest details.
Securely store guest details for their next stay.
Manage their payment cards on their profile.
Enable guests to provide card details with one touch.
Guest App
Stay connected. A simple and intuitive guest app that facilitates a contactless experience. Enabling the richest messaging experience within your own app at every stage of your guest's journey from pre-arrival to post-stay.
Capture the richest guest information and data from guests.
Show off your amenities, and all you have to offer in one place.
Prompt guests to make purchases at the right time.
Contextual based recommendations and actions based on where the guest is in their journey.
Showcase hotels amenities for guests’ enjoyment
Enable digital keys, contactless check in with timely notifications.
Guest App
Stay connected. A simple and intuitive guest app that facilitates a contactless experience. Enabling the richest messaging experience within your own app at every stage of your guest's journey from pre-arrival to post-stay.
Capture the richest guest information and data from guests.
Show off your amenities, and all you have to offer in one place.
Prompt guests to make purchases at the right time.
Contextual based recommendations and actions based on where the guest is in their journey.
Showcase hotels amenities for guests’ enjoyment
Enable digital keys, contactless check in with timely notifications.
Staff App
Look after your customers on the go!
The Alliants Staff app allows you to take the functionality of Alliants Experience Platform with you on the go.
Login with Face ID / Finger.
Have the same functionality as the desktop version.
Completely optimised for mobile usage.
Staff tending to your every need wherever you are.
Get the recognition you deserve from staff.
Get updates from staff across the property.
Staff App
Look after your customers on the go!
The Alliants Staff app allows you to take the functionality of Alliants Experience Platform with you on the go.
Login with Face ID / Finger.
Have the same functionality as the desktop version.
Completely optimised for mobile usage.
Staff tending to your every need wherever you are.
Get the recognition you deserve from staff.
Get updates from staff across the property.
Automation
Leverage our low code flow builder to power automations and allow your staff to focus on what is necessary.
Integrations with many systems such as Salesforce, enable connectivity and information to be passed to key systems.
Power transactional communications on email, WhatsApp and SMS.
Ability to trigger notifications or actions based on events.
Reduce staff labour on repetitive tasks.
Automatically notify guests based on events.
Allow your team to react quickly to enhance the guest experience.
Avoid siloed information to better deliver on the guest experience.
Automation
Leverage our low code flow builder to power automations and allow your staff to focus on what is necessary.
Integrations with many systems such as Salesforce, enable connectivity and information to be passed to key systems.
Power transactional communications on email, WhatsApp and SMS.
Ability to trigger notifications or actions based on events.
Reduce staff labour on repetitive tasks.
Automatically notify guests based on events.
Allow your team to react quickly to enhance the guest experience.
Avoid siloed information to better deliver on the guest experience.
Insights
Understand your customer with data and insights at your fingertips.
Fully understand your customer and their journey, including what they do and when. Gain critical data insights about your guests' booking behaviour and spending patterns.
Improve your ability to deliver on guests' expectations and increase revenue with our suite of reports at property, brand, regional and corporate levels.
Real time reports on key metrics and information.
Access reports on the go from your mobile device.
Rich month over month comparison and export of data capabilities.
Understand your guest better to tailor your service.
Insights on what requests guests typically make, and when.
Drive revenue from seeing typical guest requests.
Insights
Understand your customer with data and insights at your fingertips.
Fully understand your customer and their journey, including what they do and when. Gain critical data insights about your guests' booking behaviour and spending patterns.
Improve your ability to deliver on guests' expectations and increase revenue with our suite of reports at property, brand, regional and corporate levels.
Real time reports on key metrics and information.
Access reports on the go from your mobile device.
Rich month over month comparison and export of data capabilities.
Understand your guest better to tailor your service.
Insights on what requests guests typically make, and when.
Drive revenue from seeing typical guest requests.
What our clients have to say.
.webp)
Many Integrations.
Infinite Possibilities.
Easy integration with key industry systems. See all your guest data in one place and maximise the value of every guest interaction.
