We deliver the extraordinary
Alliants Services consultants have worked the front desk, managed concierge programmes, built data architectures, and designed guest experiences for some of the world's most recognised hotel brands. That ex-hotelier operating background informs every Alliants engagement.
The team does not hand over a set of nice looking slides and moves on; they injects themselves into each hotel at the ground level to above-property leadership, connecting the right people to the right technology and processes while measuring performance until the results are proven.
By bringing insider knowledge through decades of hands-on operational experience, Alliants acts like an operational concierge to hotels. Instead of delivering a cookie-cutter recommendation deck, Alliants services teams deliver demonstrable results.
Experience Evolution
Most hotels redesign guest journeys using generalist consulting firms that lack hands-on hospitality operational experience. The result: journey maps that look polished in a boardroom but fall apart at the front desk, because the people who designed them have never managed a check-in queue or handled a noise complaint at midnight while fighting with existing tech just to complete tasks.
Alliants Experience Evolution pairs former hotel operators with experience designers to audit, map, and rebuild guest journeys that work in practice. The team conducts customer journey audits grounded in operational reality and direct-source insights, builds brand-aligned digital and/or on-property experiences from ideation through production, and tests prototypes with real guests before committing to full rollout.
While giant global firms deploy generic consultants who require week (or months) of industry immersion before even producing relevant recommendations, Alliants consultants have run front-of-house teams, built concierge programmes, anticipated guest needs, and managed the nuance of service recovery. That operating knowledge means faster delivery, fewer misaligned recommendations, and guest journeys designed by people who understand the 400-room reality, not the 40-slide executive presentation.
Experience Evolution
Most hotels redesign guest journeys using generalist consulting firms that lack hands-on hospitality operational experience. The result: journey maps that look polished in a boardroom but fall apart at the front desk, because the people who designed them have never managed a check-in queue or handled a noise complaint at midnight while fighting with existing tech just to complete tasks.
Alliants Experience Evolution pairs former hotel operators with experience designers to audit, map, and rebuild guest journeys that work in practice. The team conducts customer journey audits grounded in operational reality and direct-source insights, builds brand-aligned digital and/or on-property experiences from ideation through production, and tests prototypes with real guests before committing to full rollout.
While giant global firms deploy generic consultants who require week (or months) of industry immersion before even producing relevant recommendations, Alliants consultants have run front-of-house teams, built concierge programmes, anticipated guest needs, and managed the nuance of service recovery. That operating knowledge means faster delivery, fewer misaligned recommendations, and guest journeys designed by people who understand the 400-room reality, not the 40-slide executive presentation.
Technology
Integration, fragmentation, and lack of industry standards are the top frustrations cited by hotel operators and technology vendors alike, according to the 2025 HYB Annual Tech Survey. When a hotel brings in a generalist IT consultancy to address this, the engagement often produces a strategy document and then ends. The hotel’s IT team is left to implement, connect, and maintain the recommended systems on its own.
Alliants Technology Innovation works differently. Alliants consultants build technology strategies, architect system integrations in collaboration with customers, and stay through implementation to iteratively improve. The team conducts technology landscape audits, selects and connects the right systems for each property’s operating model, delivers minimum viable product builds on accelerated timelines, and helps with ongoing integration and maintenance after go-live. Because Alliants built and operates the Alliants Experience Platform (AXP), the consulting team understands integration at the code level, not just the diagram level.
This is the core difference between Alliants and the large consulting incumbents: Large multi-industry firms recommend technology; Alliants recommends results that involve technology. Hotels receive a single partner from strategy through to ongoing operations, reducing vendor coordination overhead and closing the gap between a technology roadmap and a working system.
Technology
Integration, fragmentation, and lack of industry standards are the top frustrations cited by hotel operators and technology vendors alike, according to the 2025 HYB Annual Tech Survey. When a hotel brings in a generalist IT consultancy to address this, the engagement often produces a strategy document and then ends. The hotel’s IT team is left to implement, connect, and maintain the recommended systems on its own.
Alliants Technology Innovation works differently. Alliants consultants build technology strategies, architect system integrations in collaboration with customers, and stay through implementation to iteratively improve. The team conducts technology landscape audits, selects and connects the right systems for each property’s operating model, delivers minimum viable product builds on accelerated timelines, and helps with ongoing integration and maintenance after go-live. Because Alliants built and operates the Alliants Experience Platform (AXP), the consulting team understands integration at the code level, not just the diagram level.
This is the core difference between Alliants and the large consulting incumbents: Large multi-industry firms recommend technology; Alliants recommends results that involve technology. Hotels receive a single partner from strategy through to ongoing operations, reducing vendor coordination overhead and closing the gap between a technology roadmap and a working system.
Data & Analytics
49% of hoteliers struggle to access the data they need for revenue and operational decisions, and 40% cite disconnected systems as the primary obstacle, according to a 2025 Hapi survey reported by PhocusWire. Most hotels collect guest data across Property Management Systems (PMS), Customer Relationship Management (CRM) platforms, point-of-sale systems, and messaging channels, but cannot integrate it into a usable, unified view without significant manual effort.
Alliants Data and Analytics builds the connective tissue between these systems. The team includes data architects, analysts, and engineers who design data strategies, build unified guest profile architecture, and deliver dashboards that give staff at every level, from a VP of Revenue Optimisation to front desk agents, the information they need at the point of decision-making. Alliants deploys data visualisation strategies, a single-customer-view structure, and machine learning models to identify guest behaviour and spending patterns, whilst maintaining data security and compliance with ISO 27001 and GDPR standards.
While generalist consultancies like Deloitte approach hotel data like any other industry vertical, Alliants teams have decades of experience understanding the nuances of hotel data, specifically because many of them once worked in the hospitality industry. That focus produces faster results. Accor Group, for example, had live operational dashboards with Alliants within three months, while competing firms had spent years attempting to deliver them but failed.
Data & Analytics
49% of hoteliers struggle to access the data they need for revenue and operational decisions, and 40% cite disconnected systems as the primary obstacle, according to a 2025 Hapi survey reported by PhocusWire. Most hotels collect guest data across Property Management Systems (PMS), Customer Relationship Management (CRM) platforms, point-of-sale systems, and messaging channels, but cannot integrate it into a usable, unified view without significant manual effort.
Alliants Data and Analytics builds the connective tissue between these systems. The team includes data architects, analysts, and engineers who design data strategies, build unified guest profile architecture, and deliver dashboards that give staff at every level, from a VP of Revenue Optimisation to front desk agents, the information they need at the point of decision-making. Alliants deploys data visualisation strategies, a single-customer-view structure, and machine learning models to identify guest behaviour and spending patterns, whilst maintaining data security and compliance with ISO 27001 and GDPR standards.
While generalist consultancies like Deloitte approach hotel data like any other industry vertical, Alliants teams have decades of experience understanding the nuances of hotel data, specifically because many of them once worked in the hospitality industry. That focus produces faster results. Accor Group, for example, had live operational dashboards with Alliants within three months, while competing firms had spent years attempting to deliver them but failed.
Service Optimisation
High-touch hospitality depends on people, but most hotels lack a structured method for connecting their workforce to the technology and processes that improve service delivery. Staff training happens in isolation from the systems staff use daily. Process changes roll out without anyone measuring the impact on guest satisfaction or cost per interaction. The result is inconsistency: where service quality varies by shift, by property, and by individual team member.
Alliants Service Optimisation closes this gap by redesigning operating models around the technology a hotel adopts. The team works on-site with department heads and frontline staff to map existing service processes, identify friction points, and build new workflows that reduce manual coordination and free staff to focus on guest interactions that increase satisfaction and revenue. Alliants measures every change: response times, task completion rates, guest satisfaction scores, and cost per interaction such as cutting digital arrival check-in times to under 5 minutes with Alliants Contactless. This insight and collaboration provide the data that proves whether a new operating model is working or needs adjustment.
Generalist consultancies deliver operating model recommendations in a PDF and move on to the next client. Alliants embeds with the hotel through adoption, measures results, and iterates with the customer. That difference, between a recommendation and the delivery of a result, is why boutique and luxury brands choose Alliants over firms that treat hospitality as one vertical among many.
Service Optimisation
High-touch hospitality depends on people, but most hotels lack a structured method for connecting their workforce to the technology and processes that improve service delivery. Staff training happens in isolation from the systems staff use daily. Process changes roll out without anyone measuring the impact on guest satisfaction or cost per interaction. The result is inconsistency: where service quality varies by shift, by property, and by individual team member.
Alliants Service Optimisation closes this gap by redesigning operating models around the technology a hotel adopts. The team works on-site with department heads and frontline staff to map existing service processes, identify friction points, and build new workflows that reduce manual coordination and free staff to focus on guest interactions that increase satisfaction and revenue. Alliants measures every change: response times, task completion rates, guest satisfaction scores, and cost per interaction such as cutting digital arrival check-in times to under 5 minutes with Alliants Contactless. This insight and collaboration provide the data that proves whether a new operating model is working or needs adjustment.
Generalist consultancies deliver operating model recommendations in a PDF and move on to the next client. Alliants embeds with the hotel through adoption, measures results, and iterates with the customer. That difference, between a recommendation and the delivery of a result, is why boutique and luxury brands choose Alliants over firms that treat hospitality as one vertical among many.
