Helping Hoteliers Deliver Exceptional Guest Experiences

In this episode of Modern Hotelier Tristan Gadsby and Alberto Santana join David Millili and Steve Carran to discuss the background of Alliants, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversation offers a blend of personal anecdotes and professional expertise in the evolving world of hotel tech and customer service.

In this episode, you'll learn:some text

• Tristan's background growing up between the UK and France
• Alliants' history and evolution as a guest experience platform
• The importance of messaging and digital solutions in hospitality
• How does AI enhance guest communications and optimize service in the hospitality industry
• The significance of personalization and timing in guest interactions
• The value of capturing special moments for guests
• How can data and informed decision-making be leveraged to improve guest experience

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