What's the problem?
Hotels running check-in, messaging, concierge, room access, and payments through separate systems lose guest context at every handoff event. Staff waste time switching between tools instead of serving guests. Alliants for Front of House connects these functions into one platform with one guest profile, one inbox, and one operational view, built in conjunction with hotel operators.
Request a demoHow does Alliants for Front of House work?
Alliants for Front of House connects every module in AXP to the PMS, door lock systems, payment processors, and other third parties for ultimate operational effectiveness to elevate NPS without increasing headcount.
Profile-aware arrivals: Alliants Kiosks and Contactless connect to the same unified guest profile as the front desk. Returning guests see their loyalty tier and can redeem benefits during check-in. The arrival flow surfaces room upgrades and ancillary offers at the point of highest engagement, then notifies various teams.
Skip the line, not the welcome: Alliants Contactless sends guests a branded web link before arrival to complete pre-registration, upload ID, and authorise payments; no app download is required. Alliants Digital Keys then delivers NFC room credentials to Apple Wallet and Google Wallet without needing a front desk visit.
A curated itinerary experience: Alliants Concierge gives teams a digital content system for recommendations, bookings, and local experiences. Staff create requests in under 60 seconds using templates. Guests view and share their itinerary through the Guest Web App making every recommendation an ancillary revenue touchpoint.
One profile to rule them all: The Alliants Core Platform unifies guest records across reservations, messaging, concierge requests, and loyalty systems to create one profile per guest, including those without PMS reservations. Front desk agents see complete guest context in a single view. Guest lookup takes fewer than five seconds.
Why do leading hotel brands choose Alliants for Front of House over the competition?
A few unique Alliants differentiators
No app download required for any guest touchpoint: Most competing platforms require guests to download a proprietary app before they can check in, access their room, or message the hotel. Alliants delivers check-in, messaging, digital keys, itineraries, and offers through a browser-based app on any device, without friction.
Deep PMS integration: Most guest experience platforms connect to the PMS via a limited API that only pulls reservation data and pushes status updates. Alliants uses deep, bidirectional PMS integration to handle room assignment logic, real-time upgrade availability, event updates, and every other guest engagement.
Arrival technology that generates revenue: Alliants treats the arrival as a revenue channel in addition to a labour savings tool. The check-in flow surfaces room upgrades and ancillary offers at the moments that matter, while most contactless products can only position themselves as a way to cut front desk labour.
One platform, one vendor: Most hotel front-of-house stacks use separate vendors for messaging, check-in, keys, concierge, and payments, each holding its own guest record. Alliants houses all functions within one platform. Hotels manage one vendor relationship and one integration layer.
Explore Our Recommendations
One platform for the entire digital guest experience.
Core Platform
Messaging
Allin AI
Concierge
Contactless
Digital Keys
Payments
Guest App
Automations & Flows
Insights
