Why is Messaging technology important?
Messaging turns your team into multi-lingual, rapid-response, service and revenue specialists. Built into the Alliants Experience Platform.
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What's the problem?
Even if a hotel uses a single system for SMS, web chat, WhatsApp, etc., it often operates in a silo, separate from the tech stack. The message sentiments, context, conversation histories, and all other enriching data exist in isolation, fragmenting guest context and creating both service and revenue blind spots. Alliants Messaging removes blind spots and fragmentation through an omni-channel guest communication platform. It connects every critical messaging channel, including WhatsApp, LINE, SMS, Apple Messages for Business, and more, into a single staff inbox. With real-time two-way translation in over 100 languages, Messaging combines unified channel management, persistent guest conversation history, and AI-assisted replies through Allin to give front desk teams full guest context alongside every conversation. Alliants Messaging serves luxury to select-service hotel brands in 50+ countries.
How does Alliants Messaging technology work?
Hotel guests expect to reach properties using their preferred messaging apps, like LINE in Tokyo, WhatsApp in London, or SMS in New York. Alliants Messaging consolidates all channels into a single view, integrating messages with relevant data (e.g., profile, PMS, third-party). This provides staff with complete conversation context, leading to faster responses in the guest's language without switching tools.
Real-time two-way translation: Both incoming and outgoing messages translate automatically across 100+ languages within the conversation flow. A guest writes in Japanese, the agent reads it in English, replies in English, and the guest receives the response in Japanese, removing common language barriers.
Allin AI-assisted replies: Allin AI analyses the guest's messages alongside their profile data, stay history, and property-specific information to independently reply to low-effort questions (e.g. outlet opening hours), or draft a suggested reply for nuanced ones that staff refine before sending. You set the parameters.
Persistent guest conversation history: Every message is stored against the guest profile across channels, stays, and properties within the brand, in accordance with your data retention policies. When a returning guest messages the hotel, staff see the full history of previous conversations.
Template and group messaging: Hotels create reusable templates for common needs, such as pre-arrival information, check-in instructions, upsell offers, and post-departure follow-ups. Group messaging allows different departments to send targeted communications to guest segments that don't feel generic.
Why do leading hotel brands choose Alliants Messaging over the competition?
A few unique Alliants differentiators
14+ Channels in one inbox, not separate integrations: Most guest messaging platforms support a limited handful of channels and require the hotel to manage separate connections for each one. Alliants Messaging connects 14+ channels, including WhatsApp, SMS, LINE, WeChat, and Apple Messages for Business, into a single unified inbox. Staff respond from one screen.
Two-way translation: Most messaging platforms either offer translation as a paid add-on or translate only incoming messages. Alliants Messaging translates both inbound and outbound messages across 100+ languages as a built-in capability. A front desk agent in Paris replies in French; the guest in Seoul reads it in Korean. This is the difference between a property that can serve any guest with ease and one that cannot.
Conversation history that travels across properties: Most messaging tools treat each property as an island. Alliants Messaging stores every conversation against the guest profile, and that history travels with the guest across stays and across properties within the brand. When a guest who messaged the London property later visits the Dubai property, staff see everything.
AI that supercharges staff: Where most platforms push fully automated chatbot responses, Alliants takes a different approach. Allin, the Alliants AI layer, drafts suggested replies for staff based on profile and property information, alongside conversation context. Staff review and send. Hotels decide which low-effort questions Allin handles independently (e.g. outlet operating hours).
Have what you need already?
Customers Trust Us
Our team of experienced professionals delivers tailored solutions using a contextual understanding of industry needs, data-driven insights, and by forging deep partnership with customers. From initial consultation to ongoing support, we partner with our clients every step of the way to support their success.
Built by Hoteliers, for Hotels:
We understand your world because we’ve lived it. While others build tools, we've built a platform, grounded in decades of hospitality operational experience.
Designed at the onset to be under one platform:
Unlike competitors with isolated tools or poor integrations, Alliants provides a fully integrated platform for the entire guest journey.
Technology That Elevates People, Not Replaces Them: Our tech enhances human interaction rather than eliminating it. We believe tech should give your staff superpowers, not sideline them.
Why did we build it?
“At Alliants, we built Messaging to redefine what meaningful communication looks like with guests, on their terms, all while under one unified platform to deliver human and unforgettable experiences at scale.”
Explore Our Platform
Seamless. Personal. Powerful.
Centred around the industry's most intuitive and unified profiles for every person who walks through your doors, the Alliants Experience Platform is the trusted set of technologies that help our customers strengthen their ability to defragment their customer engagement, operate more efficiently, and increase net operating income.
Core Platform
Messaging
Allin AI
Concierge
Contactless
Digital Keys
Payments
Guest App
Automations & Flows
Insights
