Why is Concierge technology important?
When payments are tokenised, centralised, and controlled properly, hotels reduce fraud, chargeback, and payment issues.
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What's the problem?
Hotel payment systems built for front-desk card swipes no longer match how hotels operate. Chargebacks now cost an average of $25–$30 per case in fees alone (Elavon, 2025), and global volume is projected to reach 337 million transactions by 2026 (Mastercard, 2023). Alliants Payments closes this gap by tokenising the guest's card before it enters the hotel's systems and routing every charge through one integration layer. Raw card data never reaches the Property Management System (PMS). Visa reports that tokenised transactions see a 4.6% lift in authorisation rates globally.
How does Alliants Payments work?
Alliants Payments connects the hotel's PMS to a secure, tokenised payment flow covering the full guest journey, from card capture before arrival to final settlement at checkout.
Pre-arrival digital card capture: Hotels send guests a secure payment link by email, SMS, or the Alliants Guest App before arrival. The guest enters card details once through a PCI Level 1 compliant form. The card is then tokenised immediately.
PCI level 1 tokenisation from day one: Guest credit card details are tokenised at the point of capture, before data enters the hotel's property systems. The hotel stores a secure token, not the raw card number. This reduces PCI compliance scope.
3D secure applied where it matters: Alliants Payments supports 3D Secure 2.0 for card-not-present transactions. The system applies verification based on card scheme requirements, transaction risk profile, and the hotel's own policies.
Reconcile with ease: Settlement data from the payment service provider reconciles against the PMS folio records. Finance teams receive a clean audit trail of authorisations, charges, and settlements without so much manual reconciliation.
Why do leading hotel brands choose Alliants Payments over the competition?
A few unique Alliants differentiators
One integration point to major payment service providers: Most payment tools lock hotels into a single processor or require separate integrations per market. Alliants Payments connects to providers, including Adyen, Elavon, Shift4, and FreedomPay, through a single integration layer.
Native to the Alliants Experience platform: Alliants Payments is not a standalone gateway bolted onto existing systems. It is a native module built alongside Alliants Messaging, Alliants Contactless, and Alliants Guest App. When a guest completes check-in in the Guest App, payment pre-authorisation happens within the same flow.
Multi-property portfolio control: A single Alliants Payments setup serves multiple properties within a hotel group. Payment routing, currency settings, and provider configurations are managed centrally, while each property keeps its own financial controls. Enterprise operators deploy once and manage across the portfolio.
Tokenisation that covers the full stay: Most payment platforms tokenise the card at the point of booking, but lose that thread when the guest arrives at the property. Alliants Payments maintains the tokenised credential from pre-arrival capture through in-stay charges to final settlement and beyond.
Have what you need already?
Customers Trust Us
Our team of experienced professionals delivers tailored solutions using a contextual understanding of industry needs, data-driven insights, and by forging deep partnership with customers. From initial consultation to ongoing support, we partner with our clients every step of the way to support their success.
Built by Hoteliers, for Hotels:
We understand your world because we’ve lived it. While others build tools, we've built a platform, grounded in decades of hospitality operational experience.
Designed at the onset to be under one platform:
Unlike competitors with isolated tools or poor integrations, Alliants provides a fully integrated platform for the entire guest journey.
Technology That Elevates People, Not Replaces Them: Our tech enhances human interaction rather than eliminating it. We believe tech should give your staff superpowers, not sideline them.
Why did we build it?
“We built Alliants Payments to eliminate friction without sacrificing security, giving hotel teams confidence and guests the frictionless, secure, and consistent experience they expect with every transaction.”
Explore Our Platform
Seamless. Personal. Powerful.
Centred around the industry's most intuitive and unified profiles for every person who walks through your doors, the Alliants Experience Platform is the trusted set of technologies that help our customers strengthen their ability to defragment their customer engagement, operate more efficiently, and increase net operating income.
Core Platform
Messaging
Allin AI
Concierge
Contactless
Digital Keys
Payments
Guest App
Automations & Flows
Insights
