What's the problem?
Hotels running disconnected systems force staff to act as the glue between platforms, retyping requests, copy-pasting reservation data, chasing colleagues for task updates. Hours that should go to guests go to administration instead. Alliants for Improving Operational Effectiveness connects every system to one platform so data, tasks, and communications move automatically. Built in conjunction with former hotel operators, and configured around each property's structure.
Request a demoHow does the Alliants Improving Effectiveness bundle work?
Core Platform unifies guest data. Automations and Flows removes manual coordination. Insights surfaces patterns across every guest interaction. All three modules read from and write to the same data layer, so there's no manual handoffs.
One guest profile across every property and system: Alliants Core Platform collects guest data from PMS reservations, CRM records, messaging conversations, and payment transactions, then merges it into one deduplicated profile per guest. Staff see booking history, preferences, and communication records in a single screen.
Automated workflows triggered by guest and system events: All workflows can be triggered through AXP such as PMS events, guest actions, time-based escalations, to automated responses, pre-arrival messages, task routing, upsell offers, and escalations across every module in AXP.
AI analysis on the pulse of in-stay sentiment, not a sample: Alliants Insights uses the Allin AI model to scan every guest message in real time, classifying sentiment as positive, negative, or neutral and identifying the department involved.
Shared and centralised data modelling: Every AXP module, from Core Platform and Automations to Insights, reads from and writes to the same data layer. No more manual data scrubbing and transferring, and far lest copying and pasting data across reports.
Why do leading hotel brands choose Alliants for Improving Effectiveness over the competition?
A few unique Alliants differentiators
Guest profiles that go beyond overnight room reservations: Most platforms only track guests with active PMS reservations. Alliants Core Platform creates profiles for restaurant diners, spa clients, event attendees, and local visitors; every person who walks through the door.
Real-time guest interaction data, not post-stay surveys: Most hotel analytics rely on post-departure surveys. Alliants Insights analyses the actual messages, requests, and transactions that happen in-stay. McKinsey reported that faster-growing companies derive 40% more revenue from personalisation than slower-growing competitors. That personalisation starts with real-time data.
A native automation module, not bolted-on middleware: Where most tools require separate integrations from third parties just to work, Alliants Automations and Flows is a native module within AXP. A single workflow can reference a check-in status, send a WhatsApp message, create a concierge task, and trigger an upsell offer.
We help you with your integrations, not leave you in the cold: Most vendors provide the initial integration and leave the hotel's IT team to manage updates and troubleshooting. Alliants helps you maintain the integration layer as part of its ongoing service.
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One platform for the entire digital guest experience.
Core Platform
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