What's the problem?
Hotels running separate tools for PMS profiles, messaging, concierge requests, and guest offers cannot effectively recognise returning guests, surface relevant offers, or measure satisfaction until after checkout. Alliants for Improving NPS and Revenues bridges that gap by unifying all guest data, communications, and revenue touchpoints into a single, staff-accessible system.
Request a demoHow does the Alliants NPS and Revenue bundle work?
Alliants for Improving NPS and Revenues connects critical hotel systems and operational tools via a single integration layer and runs a set of content management tools that deliver the most relevant offers at the right moment and on the right channel.
Unified guest profiles across properties: Alliants Core Platform merges PMS reservations, CRM data records, messaging conversations, and payment histories into one profile per guest. Staff across every department see booking history, preferences, and past interactions. Returning guests are recognised at every touchpoint.
Digital concierge, itineraries, and a branded guest web app: Alliants Concierge provides staff with template-based request creation, cutting handling time from minutes to seconds. The guest web app provides a browser-based hub for check-in, messaging, itinerary viewing, and personalised offers, all under the hotel's own branding with no app download required.
AI-drafted responses and live sentiment analysis: Allin AI reads each guest message, references trip context and guest history, checks the hotel's custom knowledge base, and drafts a suggested reply matching the brand voice that staff can tweak. Allin AI also tracks guest sentiment across all digital conversations in real time.
Multi-channel messaging with real-time translation: Alliants Messaging connects 14+ channels, WhatsApp, SMS, LINE, WeChat, and more into one staff inbox. Two-way translation in over 100 languages happens in real time. Staff respond from one screen regardless of which channel the guest chose.
Why do leading hotel brands choose Alliants for NPS and Revenue over the competition?
A few unique Alliants differentiators
Context-based revenue, not generic promotions: Where most upselling tools send the same generic packages to every guest, Alliants technologies can surface offers based on contextual elements, what they have booked, and what stage of the journey they are in.
Technology that adapts, not the other way around: Most guest experience platforms force hotels into rigid templates. Alliants configures messaging workflows, concierge templates, Allin AI behaviour, and the Guest App's experience around the brand's operational model, at both property and enterprise level. Hotels keep their identity and their stress levels low.
Live sentiment analysis, not post-stay surveys: Allin AI analyses sentiment across every digital conversation in real time, giving managers a live view of how guests feel during the stay. When most hotels measure guest satisfaction after checkout, when recovery is impossible, Alliants customers can intervene and turn a negative experience into a positive review.
A branded digital experience the guest never has to leave: The guest web app, concierge itineraries, and messaging is fully white-labelled; the hotel's colours, fonts, logos, and content remain consistent throughout. Marketing controls what guests see and when, and guests experience the brand instead of the platform behind it.
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One platform for the entire digital guest experience.
Core Platform
Messaging
Allin AI
Concierge
