Why is Kiosk technology important?
Alliants Kiosks reduce lobby queues, increase upsell revenue, and enrich guest profiles, all without hardware lock-in.
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What's the problem?
Most hotel kiosk deployments fail for two reasons: proprietary hardware locks hotels into one vendor, and the software connects to the PMS for reservation data but stops there, with no guest profile or loyalty programme connection, or a concierge itinerary link. The SITA 2024 Passenger IT Insights report found 64% of travellers name shorter queues as their most wanted improvement. Yet, a 2025 Mews survey found 82% of loyalty members report check-in pain points. Alliants Kiosks remove both failure modes. The software runs independently of the hardware, and the kiosk connects to the unified guest profile within the Alliants Experience Platform (AXP), so data naturally flows between arrival, messaging, concierge, and keys without separate integrations.
How does Alliants Kiosks work?
Alliants Kiosks connect the hotel's PMS, guest profile, lock system, and payment processor through the Alliants Experience Platform (AXP). Guests confirm identity, review their booking, accept or decline upgrades, and collect a physical or digital key. Staff receive real-time arrival notifications, and the guest profile updates automatically across every AXP module.
An arrival that matches your brand: Where many kiosk solutions offer a rigid, template-driven interface that looks like vendor's brand more than the hotels, Alliants Kiosks are fully white-labelled. Hotels control the visual identity, welcome messaging, colour palette, imagery, and guest flow.
Hardware-agnostic terminal architecture: Alliants Kiosks run on any kiosk hardware: countertop, freestanding, or whatever choice suits the property. Hotels select the terminal that fits their style and budget. Upgrade or replace hardware without re-integrating with the PMS or changing the software.
Unified guest profile, not just a reservation lookup: Alliants Kiosks connect to the unified guest profile within the Alliants Experience Platform (AXP), not just the PMS reservation. Returning guests see their loyalty tier. VIP arrivals trigger real-time concierge notifications with preferences. The arrival carries consistency.
Targeted upsell offers at the moment of highest engagement: Alliants Kiosks surface upsells, such as room upgrades, based on the guest's context and real-time availability. Offers appear at the point of highest engagement in the stay.
Why do leading hotel brands choose Alliants Kiosks over the competition?
A few unique Alliants differentiators
Your hardware, your choice: Most kiosk vendors sell proprietary hardware bundles that lock hotels into a single manufacturer's equipment. Alliants Kiosks separate software from hardware, so hotels select the terminal that fits their lobby. Switch manufacturers without replacing the software.
One platform, not another silo: Alliants Kiosks are a native module within the Alliants Experience Platform (AXP), built alongside ever other module. Check-in data natively flows directly into guest profiles and concierge queues, when other kiosk products exist in isolation that create yet another silo for IT to maintain.
Group check-in that absorbs the surge: Most kiosk solutions treat group arrivals the same as individual check-ins, creating bottlenecks when conference delegates arrive within a narrow window. Alliants Kiosks retrieve group booking data, apply group-specific welcome messaging, and issue keys to Apple Wallet or Google Wallet via Alliants Digital Keys.
Scales across a portfolio without adding complexity: Each property maintains its own branding, content, and operational rules, but the underlying infrastructure, integrations, and guest data can be managed at the enterprise level for consistency and easier IT management.
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Customers Trust Us
Our team of experienced professionals delivers tailored solutions using a contextual understanding of industry needs, data-driven insights, and by forging deep partnership with customers. From initial consultation to ongoing support, we partner with our clients every step of the way to support their success.
Built by Hoteliers, for Hotels:
We understand your world because we’ve lived it. While others build tools, we've built a platform, grounded in decades of hospitality operational experience.
Designed at the onset to be under one platform:
Unlike competitors with isolated tools or poor integrations, Alliants provides a fully integrated platform for the entire guest journey.
Technology That Elevates People, Not Replaces Them: Our tech enhances human interaction rather than eliminating it. We believe tech should give your staff superpowers, not sideline them.
Why did we build it?
“The guest experience has been fragmented into transactions, not meaningful moments. We built our kiosk software to reconnect the dots for customers who want Kiosks as an option for guests. With full platform integration and a hospitality-first design, it becomes more than just a check-in point, it becomes the first impression you want it to be when guests who really don’t want to wait in a line.”
Explore Our Platform
Seamless. Personal. Powerful.
Centred around the industry's most intuitive and unified profiles for every person who walks through your doors, the Alliants Experience Platform is the trusted set of technologies that help our customers strengthen their ability to defragment their customer engagement, operate more efficiently, and increase net operating income.
Core Platform
Messaging
Allin AI
Concierge
Contactless
Digital Keys
Payments
Guest App
Automations & Flows
Insights
