Why is Contactless technology important?
Guests can skip the desk without skipping the welcome, removing queue bottlenecks.
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What's the problem?
Most hotels still run check-in through a process that takes an average of 8 to 10 minutes per guest once they get to the desk, creates front desk queues, and forces staff to toggle between disconnected systems. According to the Oracle Hospitality and Skift 'Hospitality in 2025' study, 96% of hoteliers are investing in contactless technology. Yet, most tools on the market pull basic reservation data and only push back a status flag, creating duplicate guest records and a front desk running two systems in parallel. Alliants Contactless does the exact opposite of rigid tech vendors by bi-directionally integrating with systems like door locks and the PMS, creating a single guest record, streamlining a single interface for staff and guests, and reducing physical check-in queue volumes that induce stress on everyone.
How does Alliants Contactless technology work?
Alliants Contactless pulls reservation data from the hotel's PMS and presents it to the guest through a branded browser-based check-in flow. Guests complete ID verification, payment authorisation, room preferences, and room upsell decisions before arrival. Every update writes back to the PMS in real time; no duplicate records, no manual re-entry.
Browser-based check-in: Alliants Contactless sends guests a branded web link via email, SMS, or a messaging app (e.g. WhatsApp) before arrival. Guests complete pre-registration, ID verification, and room preferences in their mobile browser. No app download required; removing the single largest adoption barrier in mobile check-in.
Tokenised payment capture: Directly integrated with Payments, payment authorisation happens during the check-in flow using tokenised, PCI DSS-compliant processing. The token links directly to the guest's PMS folio, so charges and settlements stay synchronised throughout the stay. No raw card data is stored.
Automated room assignment and notification: Alliants Contactless assigns rooms automatically based on real-time PMS availability, guest preferences, and property rules. When the room is ready, the guest receives a notification through their preferred channel.
Self-managed departure: Upon departure, guests use the browser-based interface to review folios, settle charges, and check out digitally. The system's contactless check-out event immediately alerts housekeeping to vacancies, accelerating room turnaround and decreasing front-desk billing inquiries.
Why do leading hotel brands choose Alliants Contactless over the competition?
A few unique Alliants differentiators
Your brand on your terms: Alliants Contactless provides full brand customisation of the check-in flow, confirmation screens, offer presentation, and post-check-in communications. A luxury resort in the Maldives and a boutique city hotel in London should not look the same during the arrival experience, and they don't with Contactless.
One platform, not a multitude of point solutions: Alliants Contactless is a module within the Alliants Experience Platform (AXP), sharing all critical guest and operational data and events across every single module in AXP. Hotels manage one vendor and one data model for the entire arrival, in-stay, departure, and return experience rather than a separate vendor or integration per function.
Deep PMS integration, not surface level syncing: Room assignment logic, real-time upgrade availability, folio updates, and payment tokenisation happen in a single data flow. This prevents the 'middleware trap' where two systems hold conflicting guest records and staff reconcile them manually.
Scalable across a portfolio without adding debt: For hotel groups running Alliants Contactless across multiple properties, the platform provides a consistent check-in experience with property-specific branding and configuration. Central teams maintain oversight while individual properties control their own guest-facing workflows.
Have what you need already?
Customers Trust Us
Our team of experienced professionals delivers tailored solutions using a contextual understanding of industry needs, data-driven insights, and by forging deep partnership with customers. From initial consultation to ongoing support, we partner with our clients every step of the way to support their success.
Built by Hoteliers, for Hotels:
We understand your world because we’ve lived it. While others build tools, we've built a platform, grounded in decades of hospitality operational experience.
Designed at the onset to be under one platform:
Unlike competitors with isolated tools or poor integrations, Alliants provides a fully integrated platform for the entire guest journey.
Technology That Elevates People, Not Replaces Them: Our tech enhances human interaction rather than eliminating it. We believe tech should give your staff superpowers, not sideline them.
Why did we build it?
“We built Contactless to fix what frustrated us as travellers, making digital check-in effortless, intuitive, and truly guest-first.”
Explore Our Platform
Seamless. Personal. Powerful.
Centred around the industry's most intuitive and unified profiles for every person who walks through your doors, the Alliants Experience Platform is the trusted set of technologies that help our customers strengthen their ability to defragment their customer engagement, operate more efficiently, and increase net operating income.
Core Platform
Messaging
Allin AI
Concierge
Contactless
Digital Keys
Payments
Guest App
Automations & Flows
Insights
