Why is real-time reporting and Insights technology important?
Why wait for a post-stay survey when Insights shows guest sentiment while they're still on property?
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What's the problem?
Hotels generate thousands of guest interactions daily, but the data sits in disconnected systems: the Property Management System (PMS) holds check-in records, the messaging platform holds complaints, and the F&B reservation system holds spending data. None of it connects in real time. Alliants Insights connects every guest interaction into a single reporting layer, giving hotel teams visibility while the guest is still on property. Staff see what guests need during the stay, not weeks later in a post-departure survey, and act before small issues become negative reviews or severe glitch recoveries.
How does Alliants Insights work?
Alliants Insights analyses every guest interaction captured by the Alliants Experience Platform and third-party integrations in real time, with no separate data migration required. Here is what hotel teams see from day one.
Real-time guest interaction dashboards: Alliants Insights presents guest messaging activity, service request volumes, and response times in live dashboards. From department and general managers to enterprise executives, each sees the data relevant to their role on a PC or via the mobile staff app.
AI-powered sentiment analysis: Allin AI scans every guest message as it arrives, classifying sentiment and categorising the department involved. Every message is analysed, not a random sample, so shifts surface within minutes to act on rather than days after.
Deep guest data segmentation: Alliants Insights filters by guest type, stay date, property, department, and spend. Marketing spots which segments drive the most dining revenue. Operations sees which departments handle the highest request volumes per shift.
Guest-facing team performance tracking: Alliants Insights tracks request times, resolution rates, commissions, and satisfaction scores at individual and team level. Chef Concierges and GMs use this data to coach staff, justify headcount, and prove staff financial contribution to asset owners.
Why do leading hotel brands choose Alliants Insights over the competition?
A few unique Alliants differentiators
Live interaction data, not post-stay recaps: Most hotel analytics platforms rely on post-stay survey responses that arrive days after the guest has departed. Alliants Insights analyses guest event data during the stay, so hotel teams can act with anticipation while guests are still on property.
AI that reads sentiment, not a sample: Allin AI anonymises and scans guest messages in real time across the property within Insights, automatically detecting sentiment and flagging patterns. A guest relations manager cannot read 10,000 messages a month. Allin AI can via Insights.
Built into one platform, not bolted on from separate vendors: Most standalone analytics tools pull data from disconnected systems, creating lag and format mismatches. Alliants built Insights into the Alliants Experience Platform alongside every module, without the messiness of separate vendor integrations.
Portfolio visibility from a single dashboard: Alliants Insights supports multi-level reporting from property to regional and full enterprise views. Where most vendors lock you into property-level data, a hotel executive can manage properties across the entire enterprise with Insights.
Have what you need already?
Customers Trust Us
Our team of experienced professionals delivers tailored solutions using a contextual understanding of industry needs, data-driven insights, and by forging deep partnership with customers. From initial consultation to ongoing support, we partner with our clients every step of the way to support their success.
Built by Hoteliers, for Hotels:
We understand your world because we’ve lived it. While others build tools, we've built a platform, grounded in decades of hospitality operational experience.
Designed at the onset to be under one platform:
Unlike competitors with isolated tools or poor integrations, Alliants provides a fully integrated platform for the entire guest journey.
Technology That Elevates People, Not Replaces Them: Our tech enhances human interaction rather than eliminating it. We believe tech should give your staff superpowers, not sideline them.
Why did we build it?
“Our industry needed a faster, better way to act on the guest experience as it happens. Insights gives hoteliers a real-time view of what guests care about most, to improve satisfaction and grow revenue before the moment is missed.”
Explore Our Platform
Seamless. Personal. Powerful.
Centred around the industry's most intuitive and unified profiles for every person who walks through your doors, the Alliants Experience Platform is the trusted set of technologies that help our customers strengthen their ability to defragment their customer engagement, operate more efficiently, and increase net operating income.
Core Platform
Messaging
Allin AI
Concierge
Contactless
Digital Keys
Payments
Guest App
Automations & Flows
Insights
