Digital Keys
Alliants Digital Keys provides NFC room access via the phone's digital wallet without needing an app. It integrates with Property Management Systems (PMS) and electronic locks to give secure access flexibility. Alliants is a certified Apple Credential Manager, and has received a TIME Best Innovations of 2025 mention.
Why is Digital Key technology important?
Digital keys means less arrival queues, better guest recognition, and a permanent brand billboard in your guests pockets.
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What's the problem?
A 250-room hotel at 80% occupancy can issue over 73,000 plastic key cards a year. Roughly half are often lost or discarded. Research from Cornell University found that just five minutes at the front desk can reduce guest satisfaction scores by up to 50 points. Alliants Digital Keys eliminates these issues outright by provisioning digital keys directly to the phone’s wallet. Even if the room isn’t ready upon arrival, the guest can skip the arrival queue entirely without needing a physical keycard to be cut, all while being recognised with custom card art based on their segmentation and loyalty status.
How does Alliants Digital Keys work?
Alliants Digital Keys connects the hotel's PMS, door lock system, and guest communication channels through the Alliants Experience Platform. When a room is assigned, the platform generates a secure NFC credential and pushes it to the guest's Apple Wallet or Google Wallet.
App-free key delivery: Alliants Digital Keys issues NFC room credentials directly to Apple Wallet and Google Wallet through a web-based check-in link. Guests do not download an app, create an account, or install any software. The credential sits in the digital wallet the guest already uses daily.
Express Mode and Power Reserve: With Express Mode, you don't need to wake or unlock your iPhone or Apple Watch or open any apps to use your room key in Apple Wallet. Apple's Power Reserve also keeps the key functional for up to five hours after the iPhone battery dies, so a guest returning late at night is never locked out.
Real-time key lifecycle management: Staff can instantly issue, revoke, extend, and reassign keys from the Alliants platform dashboard. Room changes push a new credential without delay. Checkout triggers automatic access deactivation. Every event is logged for a full audit trail.
Branded member pass: The Apple Wallet Pass displays the hotel's brand identity, loyalty tier, and room number. After checkout, it stays on the guest's iPhone as a permanent Member Pass that can act as a digital marketing billboard for the brand.
Why do leading hotel brands choose Alliants Digital Keys over the competition?
A few unique Alliants differentiators
Named a TIME Best Innovation of2025: TIME recognised the Alliants Apple Wallet Digital Hotel Key as a Best innovation of 2025. That recognition came from independent editorial evaluation, not a pay-to-win award or a sponsored listing.
Certified Apple Credential manager: Alliants is one of the few certified Apple Credential Managers in hospitality. This earned technical credential, not a marketing partnership, means every key issued uses Apple Wallet's own NFC security architecture, Express Mode, and Power Reserve. Learn more here.
No app download, no exceptions: Alliants Digital Keys delivers credentials to the digital wallet the guest already carries. No proprietary app, no account creation, no software installation. Removing the app barrier is the single largest factor in increasing digital key adoption rates across hotel brands and portfolios.
Built into the platform, not bolted on: Alliants Digital Keys was built into the Alliants Experience Platform from the start, not rigidly bolted on after the fact by buying another vendor's solution. Room access connects directly to check-in status, guest messaging, folio, and concierge requests in a single data layer. No middleware traps.
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Customers Trust Us
Our team of experienced professionals delivers tailored solutions using a contextual understanding of industry needs, data-driven insights, and by forging deep partnership with customers. From initial consultation to ongoing support, we partner with our clients every step of the way to support their success.
Built by Hoteliers, for Hotels:
We understand your world because we’ve lived it. While others build tools, we've built a platform, grounded in decades of hospitality operational experience.
Designed at the onset to be under one platform:
Unlike competitors with isolated tools or poor integrations, Alliants provides a fully integrated platform for the entire guest journey.
Technology That Elevates People, Not Replaces Them: Our tech enhances human interaction rather than eliminating it. We believe tech should give your staff superpowers, not sideline them.
Why did we build it?
“We built Keys to unlock truly seamless experiences, and turn everyday access into branded, revenue-driving moments that leave a feeling worthy of returning to.”
Explore Our Platform
Seamless. Personal. Powerful.
Centred around the industry's most intuitive and unified profiles for every person who walks through your doors, the Alliants Experience Platform is the trusted set of technologies that help our customers strengthen their ability to defragment their customer engagement, operate more efficiently, and increase net operating income.
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Digital Keys
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