What's the problem?
Most hotel IT departments manage between eight and 15 disconnected systems just for guest experience and engagement, and each with its own vendor relationship, integration, and maintenance cycle. Payment data, guest profiles, and operational workflows sit in separate silos, and fragile middleware breaks when any connected system updates its API. Alliants for IT consolidates the integration layer, payment processing, workflow automation, and analytics into one platform, so IT teams stop maintaining point-to-point connections and start demonstrating technology return on investment.
Request a demoHow does Alliants for IT work?
Alliants for IT sits on top of a hotel's existing guest experience, data intelligence, and operational systems in the tech stack. The Alliants Core Platform then connects every third-party system through a single integration layer, feeding guest profiles and reservation data into a shared data model.
Flexible and complete integration: Alliants Core Platform connects to the PMS, reservations tools, data layers, service optimisation, lock systems, and more through secure API integrations. Updates in any system reflect across every guest profile.
Reduce PCI compliance scope: Alliants Payments tokenises guest credit card details at the point of capture, before data enters any hotel system. Hotels store a token, not a raw card number, reducing PCI audit scope to a lighter classification. One integration point routes transactions to multiple global payment providers.
Flexible workflows and automations: A low-code builder interface helps teams create operational workflows without requiring a software development degree. Build and modify automations directly alongside an open API architecture that gives IT teams full control to adapt the tech to their models, not the other way around.
Insights that you can act on while the guest is in-house: Alliants Insights collects messaging activity, service request volumes, payment data, AI-driven sentiment signals, and beyond into real-time dashboards. Each team member configures views by role and can export data into existing data intelligence tools through AXP data connectors.
Why do leading hotel brands choose Alliants for IT over the competition?
A few unique Alliants differentiators
Integration maintenance is supported: Where most vendors hand integration maintenance entirely to the brand after go-live, Alliants co-supports the integration layer as part of its ongoing service. API version updates, error monitoring, and performance checks are collaborated on together.
A strictly best-in-class security layer: Most vendors tools offer basic PCI compliance or data security as a cost of doing business to be forgotten about until the next audit. All Alliants modules are designed from the onset with the highest certification standards available because it’s considered a valued requirement.
Reporting that proves technology return on investment: Most analytics tools separate guest data from technology performance data. Alliants Insights connects spending patterns, service volumes, and satisfaction metrics directly to platform usage, so executives can show exactly how the stack correlates with profitability.
Multi-property portfolio control from one configuration: Most platforms require separate configurations per property. Alliants for IT serves an entire hotel group from a single architecture that can be managed centrally while each property keeps its own nuanced operational controls.
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One platform for the entire digital guest experience.
Core Platform
Payments
Automations & Flows
