Introducing Hestia: The “Hearth and Home” of Service Improvement on Alliants’ New Guest Experience Platform

As hospitality continues to lead the way in digital transformation, as part of their ongoing Allive Campaign Alliants recently unveiled a new guest experience platform with a host of new features, enhancements, and integrations designed to elevate the user experience. 

One of these key features, Hestia, is a game-changing feature that transforms how hotels and resorts connect with their guests. Hestia brings together key guest experience insights to deliver real-time insights through competitive benchmarks, enhanced marketing campaign analytics, and streamlined table management, all within a single platform.

Meet Hestia

Hestia, named after the Greek goddess of hearth and home, embodies the spirit of hospitality by fostering a warm, personalized, and seamless guest experience. This advanced reporting suite leverages cutting-edge technology to provide hoteliers with actionable insights and data-driven strategies, ensuring that each guest's stay is memorable and tailored to their preferences. 

Key Features of Hestia

Comprehensive Reporting and Insights

Hestia's strong reporting features set it apart from other guest experience platforms. The tool gives a complete overview of hotel performance, covering metrics such as guest satisfaction scores, digital adoption benchmarks and campaign performance analytics. These insights are crucial for hoteliers looking to understand their strengths and pinpoint areas for improvement.

Additionally, Hestia's user-friendly dashboard makes it easy for hotel managers to access and interpret data. With detailed, customizable reports and real-time updates, managers can stay on top of the latest trends and make data-driven decisions. ‍

Operational Efficiency

Hestia excels in helping optimize hotel operations. The platform's comprehensive reporting capabilities provide detailed insights into various aspects of hotel management, from sentiment insights through to  benchmarking data against relevant peers. These insights enable hoteliers to make informed decisions, allocate resources efficiently, and find areas for improvement.

For example, Hestia can study patterns in guest messaging helping hotels identify key issues impacting the guest quickly. It also reports on how well  departments and staff  are dealing with guest issues to help identify where training is needed and making sure employees are well-equipped to deliver exceptional service.

Security and Compliance

In an industry that handles sensitive guest information, data security and compliance are crucial. Hestia is designed with these priorities in mind, ensuring that all data is securely stored and meets industry regulations. This dedication to data protection builds trust with guests, giving them peace of mind knowing their personal information is safe. 

Hestia by Alliants

Hestia by Alliants is set to be a game-changing reporting tool for the hospitality industry. By blending data-driven insights, guest experience benchmarking , operational efficiency, and powerful reporting, Hestia helps hoteliers deliver outstanding service and build lasting guest loyalty. 

As the hospitality sector continues to evolve, Hestia stands out by using advanced technology to customize and improve every guest experience—making each stay memorable and unique. Learn more about Hestia.

To learn more about Alliants guest experience platform, visit here for detailed information and additional features. Contact us for a product demonstration.

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