Quinta do Lago

The brief

Quinta do Lago offers an exclusive 24-hour concierge service for their residents - Clube da Quinta. Alliants tailored our Alliants Experience Platform to help Quinta do Lago:

• Digitise elements of the concierge service to reduce physical touch points and increase response times to requests from residents;
• Create contextual one-to-one relationships via messaging;
• And help leverage data to make faster decisions and develop growth strategies for the other Quinta do Lago business units.

Our solution

For phase one of the project, Alliants created QR codes to direct residents/guests to specific website pages to enable them to:

• Make a reservation at one of Quinta do Lago high-quality restaurants.
• Automatically direct the residents/guest to either the English or Portuguese version of the website based on the browser language the resident/guests' mobile device is set to.
• And give the resident/guests' the option of chatting with the Quinta do Lago team through a choice of messaging channels i.e. WhatsApp, Messenger, SMS and many more.
• The Quinta do Lago team can now see all the conversation history in one place, no matter what channel was used.

What our clients say

The Alliants Experience Platform has enabled the Quinta do Lago team to easily see and manage resident/guest requests within one platform helping us increase response times and customer service levels.

Visit Quinta do Lago